Terms and conditions

Payment:

All purchases are to be done through PayPal.

All prices on this site are provided in Canadian dollars. Billing is in Canadians dollars and includes shipping fees. The total price in foreign currency, as the case may be, will be dependent on the exchange rate determined by the credit card emitting banking institution.

Orders will be shipped only after payment has been received.

Restriction:

To order from our online shop, you must be at least 18 years old or have a parent/tutor authorization.

About Cyanure Products

Cyanure jewels and accessories are handcrafted in Quebec. Minor differences may appear on versions of identical items since the raw materials used are not produced industrially. Also, there may be slight variations between photos provided on the shop site and the shipped product. We cannot guarantee that the image provided truly reflects the colors of the product, since they can vary according to you computer or monitor parameters.

Shipping

Orders will be forwarded within 5 working days following confirmation of your payment. Shipping time may vary with the shipping mode you choose (normal or express). Cyanure is open from Monday through Friday only, and closed on holidays. Special orders will be processed according to negotiated agreements.

All orders are delivered via Canada Post. To view shipping timelines, go to the following Post Canada page:

http://www.postescanada.ca/cpo/mc/personal/productsservices/send/parcels.jsf

Transport:

International customers are responsible for custom’s taxes and fees, where appropriate.

Cyanure is not responsible for broken or lost packages during transport.

Return and Exchange Policy

Within the 15 days following the date you receive the package, Cyanure will accept the return of unused items in their original state to be exchange for:

  • a similar item: or
  • another item of similar value: or
  • an in-store credit.

Cyanure doesn’t accept returns of custom items or items bought on sale. Cyanure has a strict no reimbursement policy. To return items, you must fill the Product Return Form included with your package and insert it in you return package. Please repack all products with care, as much as possible in the original packaging. Make sure you send the package with a tracking number provided by your shipping organization to ensure that it has been received at Cyanure. Customers are responsible for any return fees.

We do not reimburse shipping fees.

We will make the exchange or provide the credit note within 5 working days of receiving the package. Confirmation will be provided by email.

Cyanure reserves the right to refuse returned items that do not meet the requirements set out in the Return and Exchange Policy. You will be advised by email, if needed.

Returned goods must be shipped to:

Cyanure Art Design
CP 99900 PW 756 156
Succ Bureau-chef
Shawinigan (Qc) Canada
G9N 0E1

For additional information on shipments, please contact us at: cyanureartdesign@gmail.com

This page may be modified from time to time. It should be viewed regularly.